SHIPPING & RETURNS
For all orders fulfilled through Printful and it's Print-on-Demand service, please refer to their shipping and return policies. For all orders fulfilled through alienboycreations.com directly, please refer to the policies listed below.
Shipping Policy
alienboycreations ("we" and "us") is the operator of https://www.alienboycreations.com. By placing an order through this site you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations for our service.
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1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
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2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping costs to the customer.
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3. Returns
3.1 Return Due To Change Of Mind
• alienboycreations will happily accept returns due to change of mind as long as a request to return is received within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
• Return shipping will be paid at the customers' expense and will be required to arrange their own shipping.
• Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (alienboycreations) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
• alienboycreations will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
• Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.
• Upon return receipt of items for a warranty claim, you can expect alienboycreations to process your warranty claim within 7 days.
• Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
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4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
• Orders are usually dispatched within 2 business days of payment of the order.
• Our warehouse operates from Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
alienboycreations will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations at this time.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services at this time.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
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5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
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6. Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
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7. Duties and Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and alienboycreations encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to alienboycreations at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
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8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
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9. insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
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10. Customer Service
For all further customer service inquiries, please submit an inquiry here
Return & Exchange Policy
All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Order Cancellations
Orders that you submit online are processed within 2 -3 days and can be canceled any time before the order is shipped by contacting us via email. Orders that have been processed and shipped cannot be canceled but may be qualified for a return upon receiving the merchandise.
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Returns
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: clearance or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, hazardous materials, or flammable liquids or gases. These items are not eligible for return, refund or exchange.
Shipping
• To initiate a return, please email us at alienboycreations@gmail.com. We require a receipt or proof of purchase to accompany your return.
• All returned merchandise should be sent to us at 55 Esmond Street, Smithfield, RI, 02917.
• For items that are manufactured by another party and resold by us, please do not send such items back to the manufacturer.
• For items fulfilled directly through Printful, please refer to their return policy.
• You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
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Refunds and Exchanges
• After we have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
• If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
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General
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange or to impose different or additional conditions.